Hope for a Bright Future

E-government starts with small moments that aren’t remotely controversial.  A change of address submitted once and reflected across agencies. A lost ID replaced digitally, without a visit to a government office. A child’s school enrollment completed from home in a single session. A new business quickly registered online without waiting in line. For governments under pressure to move faster and citizens weary of bureaucracy, these moments feel like quiet relief. E-government promises less friction, fewer forms, and systems that finally work at the speed of modern life. Yet just as often, that same promise causes a different reaction: unease. If...